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Quality Management Berbasis Data Analytics

29/4/2019

 
Teknologi speech analytics berkembang untuk mendukung pelayanan contact center. Dengan menerapkan Speech and Text Analytics, Quality Assurance pada contact center dapat mengidentifikasi peluang dan resiko pelayanan serta pengembangan kemampuan agent contact center. Dengan menganalisis setiap rekaman pelayanan, baik voice maupun text, memungkinkan contact center mendapatkan insight mengenai suara pelanggan dengan lebih cepat dan tepat.

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Advance Analytics untuk Desk Collections

8/4/2019

 
Pada tanggal 4 April 2019, Selindo Alpha dan Indonesia Contact Center Association (ICCA)  mengadakan kegiatan Technology Sharing yang dihadiri oleh anggota ICCA dari berbagai perusahaan. Sebanyak 30 perwakilan perusahaan mengikuti kegiatan tersebut yang mengambil tema "Advance Analytics for Desk Collections".

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©Selindo Alpha 2020
  • Company
    • Profile
    • Partners >
      • Satellite Communication Partners
      • Enterprise Communication Partner
    • Awards & Achievements
    • Contact Us
  • Solutions
    • Trending Solutions 2021 >
      • Customer Experience
      • Cloud Contact Center
      • e-KYC Solution
      • Automated Quality Management
      • Speech Analytics
      • Biometrics
      • Process Automation
    • Satellite Communication
  • News & Events
    • Articles
    • Upcoming Events
    • Past Events >
      • Selindo Technology Update 2020
      • ICCA Tech Sharing 2020
      • "Automation For The People" Seminar
      • ICCA Tech Sharing 2019
      • Selindo Solution Update 2018
    • System Release Info >
      • Avaya
      • NICE