Cloud Contact Center Provider in Indonesia
Responding to customer requests can be complex, but the tool's you use shouldn't be.
Customer experience is key differentiator in modern era, and cloud contact center solution can help companies move towards an omni-channel contact center that connects all the customer touch points. Selindo Cloud Contact Center platform captures and consolidates customer conversations in one place, give a complete customer engagement and communication solution so you can provide a great customer experience.
On-Premise vs Cloud
A large part of the call center industry is still maintaining their critical customer data using traditional on-premise solutions. Physical software systems dominate the on-premise call center, dedicated communication servers, headsets that are installed, configured, licensed and made compatible for their industries. The on-premise contact center have their own pros and cons. Businesses that choose on-premise contact center are responsible for the maintenance and upgrades of their software systems. One of the core reasons for choosing an on-premise contact center is the reliability of connection between the customers and the representatives. On-premise contact center also have their limitations. Strategic and budgetary decisions from setup to operational costs come into the picture while adopting them.
On the other side, Cloud-based contact center is offering an innovative way to approach the pitfalls of your business that improve customer interaction, driving customer satisfaction, as well as identifying areas within the organisation that would best benefit from the implementation of this model. Cloud call center software offers the tools and functionalities that are most relevant for any industry, integrated with the different software that assists in delivering a seamless customer relationship journey. In cloud-based center, there is no requirement of hardware which ultimately eliminates the problem of maintaining the equipment and its upgrades.
Cloud-based call centers are a part of the organisational plan of those who believe in high profitability by improving operational costs and quality of the customer service. Organisations are taking the step to focus on streamlining technology to benefit customers by creating a profitable customer engagement hub under low infrastructure costs.
A large part of the call center industry is still maintaining their critical customer data using traditional on-premise solutions. Physical software systems dominate the on-premise call center, dedicated communication servers, headsets that are installed, configured, licensed and made compatible for their industries. The on-premise contact center have their own pros and cons. Businesses that choose on-premise contact center are responsible for the maintenance and upgrades of their software systems. One of the core reasons for choosing an on-premise contact center is the reliability of connection between the customers and the representatives. On-premise contact center also have their limitations. Strategic and budgetary decisions from setup to operational costs come into the picture while adopting them.
On the other side, Cloud-based contact center is offering an innovative way to approach the pitfalls of your business that improve customer interaction, driving customer satisfaction, as well as identifying areas within the organisation that would best benefit from the implementation of this model. Cloud call center software offers the tools and functionalities that are most relevant for any industry, integrated with the different software that assists in delivering a seamless customer relationship journey. In cloud-based center, there is no requirement of hardware which ultimately eliminates the problem of maintaining the equipment and its upgrades.
Cloud-based call centers are a part of the organisational plan of those who believe in high profitability by improving operational costs and quality of the customer service. Organisations are taking the step to focus on streamlining technology to benefit customers by creating a profitable customer engagement hub under low infrastructure costs.
Benefits
- Focus on your business: As many businesses struggle with the complexities of today’s contact centers, shifting to a cloud solution makes a lot of sense, in terms of money, time and capabilities.
- Scale: The on-demand nature of cloud solutions allows true scalability for companies when needed, allowing for unlimited scalability.
- Improved Reliability:
- Elasticity
- Cost Control: By moving your contact center to cloud, no more huge investment for creating an omni-channel contact center.
- Improved Customer Experience
Features
- Inbound Call
- Outbound Call
- ACD
- Omni-channel: Email, Chat, SMS
- Voice Recording
Why Selindo Cloud Contact Center?
- Local: Our platform hosted in Data Center located in Indonesia with local support, eliminating geographic and language barrier. This also help you to comply with government regulation for data residence.
- Build on solid and robust cloud infrastructure: Our services are hosted on world class Data Center, Network Operation Center, Security Operation Center, Service Desk, and certified for Information Security Management.
- More than 30 years experience: We are an expert in providing communication technology for enterprises, supported by reliable and leading partners in contact center industry.
Cloud Contact Centre solution for any type of business
A cloud based contact center may not be the best choice for every organization, but many businesses will find the cloud to be a viable, and even superior, choice for their contact center. No matter what type and size of your business, we have a suitable cloud solution for you.
A cloud based contact center may not be the best choice for every organization, but many businesses will find the cloud to be a viable, and even superior, choice for their contact center. No matter what type and size of your business, we have a suitable cloud solution for you.
- Cloud call center for Bank / Insurance (FSI)
- Cloud call center for Enterprise
- Cloud call center for Small Medium Business (SMB)