Enterprise Communication Technologies You Can Rely On
Let us transform how you communicate, collaborate and serve your customers.
Connecting your Unified Communication and Contact Center solutions in the most advanced platform, with Avaya Breeze.
Connecting your Unified Communication and Contact Center solutions in the most advanced platform, with Avaya Breeze.
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Unified Communication
Unified Communication (UC) enhances team collaboration, efficiency, and customer service, as the ultimate competitive advantage for enterprises of all sizes. Manufactured by Avaya, the world leader in UC, this people-centric solution integrates voice, video, and data, hence enables your employees to communicate and collaborate in real-time. Eliminating inefficient communications creates a more productive and responsive organization. Open software platform is also available to develop multi-vendor UC and Communication Enabled Business Process (CEBP) applications. We are proud to be Avaya's trusted partner to provide solutions and supporting services directly for our customers.
Collaboration
Learn how to improve business success, increase productivity, differentiation and profitability, by simply changing how your team collaborate. Through successful group collaboration implementation using video conferencing and messaging, people can work across any media, anytime, anywhere. Accelerate Your Business Go Mobile
Explore how enterprises are adapting as users, customers, and partners bring their own mobile devices into the workplace. Integrating mobility into business processes holds enormous potential to revolutionize the way businesses operate. This video shows how you can transform into mobile enterprise. See Video Video Conference
The rise of video-enabled innovation brings your employee collaboration and workforce productivity to a higher level, based on Forrester Consulting recent study. It also elevate business continuity success, reduce travel time, and replicate face-to-face interactions in both small and large groups. Read more BYOD
Bring Your Own Device (BYOD) is here to stay. Leverage it or Bust. Focusing on employees usage of their personal communication devices in the workplace, take the opportunity to grow revenue. In this video, an IDC Analyst tells what your global peers are planning. Learn how to get deals done and deliver a noteworthy ROI using Avaya Mobile Collaboration. See Video |
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Contact Center Solution
Whether you are in an enterprise, medium or small business entity, service quality has become the most important aspect in keeping your customer satisfaction and loyalty, at the highest level. (Why you need to provide a better customer experience).
Hence, we provide a new generation of Contact Center System that brings you the flawless customer experience in a fully integrated solution, consists of CTI, IVR, CAS, Recording & Monitoring System, Interactive Wallboard, and Fax Server. Since we are in the digital era, digitalized customer experience becomes the key to be the leading position in the industry. We are dedicated to help organizations create competitive advantage by delivering a differentiated customer experience. Computer Telephony Integration (CTI)
Our unique and cost effective solution will tremendously improve your customer experience. Simply integrate with your current back-end applications such as Sales Force, SAP, AS400 and more. Interactive Voice Response (IVR)
Automation is quickly becoming the rule for delivering faster and richer customer experience. Increasing productivity by routing callers to the right department, which means less time is spent by live agent. Call Accounting System
Reliable for up to 5000 stations, you can easily track business call traffics either per station, department or categories. Recording & Monitoring System
With unlimited channels for multimedia, record up to hundreds of channel extensions simultaneously for digital, analog and voice over IP. Our open system technology enables integration with your existing voice and data infrastructure. Wallboard System
Displays comprehensive conditions of your customer experience in both real-time and historical. Fax Server
Enables you to send and receive fax documents through your current e-mail system for up to 120 channels, complete with error correction mode. |