Omni-channel Integration for Complete Customer Journey
Price is no-longer the main reason your buyer went with others. Customer experience is the now the battlefield. Interactions that happened across channels and devices can be recorded and analyzed to give you the insights of what your customers really need. Customer-based business strategy constructs the most sustainable leading position.
Integrate to your Existing PBX/CC/Apps
Your can keep your existing system, while adding more features and capabilities to enhance customer experience, employee engagement and cost efficiency. We are here to help you build, configure and install the system that is right for your organization.
Voice & Screen Recording
Enhance your ability to see everything that happened during customer interaction and find insights of current trends, customer difficulties and ways to create a better and more efficient customer service center.
Call Transfer & Conference
Let your employees collaborate to give the best customer experience
Agent Activity Monitoring
Monitor your agent's activities in real-time, their status, and customer survey results regarding their performance in providing assistance and solution.
Contact Us Selindo Alpha, PT. Jl. Melawai XI No. 62, Jakarta Selatan, Indonesia +62 21 2965 1000