We found these trending solutions the newest and most revolutionary technologies. Internet enables communication with no geographical boundaries, biometric-based authentication has matured, automation is everywhere, analytic tools and integrated omni-channels are becoming basic needs for enterprises. Technology development is never-ending. We are here to help you keep up with the updates of the newest and the best technologies for your organization.
ICE (Internet Customer Experience)
ICE Compared to traditional phone service, VoIP is a much cheaper way for your customer interaction. It saves both your and their phone bills. ICE can be integrated with your current mobile app and your existing contact center system to enable your customer call you over the internet. Try now and see enormous cost savings and more satisfied customers. Learn more
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Smart Office
Voice BiometricsChanging the conversation from ‘Who are you?’
to ‘How can I help you?’. Real-time authentication (RTA) based on voice speeds up authentication process when face-to-face interaction is not available. Banking and financial industries have been saving enormous cost and time spent for the lengthy identification process using personal information questions and ID numbers. It also significantly improves customer experience and security, from seamless, real-time authentication. Read More AnalyticsOrganizations in every industries apply business data to describe, predict, and improve overall business performance. From both structured and unstructured data captured from customer interactions, gain insights to enhance your first call resolution, collect customer demands for product development and define your customer segmentation. Find out more about NICE Analytics and Avaya Oceanalytics.
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Robotics
Voice of Customer (VOC)Customer journey shows each and every contact made by your customer. Gain insights from each customer touch points to bring the perfect customer experience and reap higher profitability from loyal customers. This video show how TCF Bank reduce formal complaints by 25% with VOC.
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