Trending Solutions 2020

We found these trending solutions the newest and most revolutionary technologies. Internet enables communication with no geographical boundaries, biometric-based authentication has matured, automation is everywhere, analytic tools and integrated omni-channels are becoming basic needs for enterprises. Technology development is never-ending. We are here to help you keep up with the updates of the newest and the best technologies for your organization.
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Internet Call / Web RTC

Compared to traditional phone service, internet call is a much cheaper way for your customer interaction.  It saves both your and their phone bills. Our internet call system can be integrated with your current mobile app and your existing contact center system to enable your customer call you over the internet. Try now and see enormous cost savings and more satisfied customers. Learn more

Voice Biometrics

Changing the conversation from ‘Who are you?’
​to ‘How can I help you?’. 
Real-time authentication (RTA) based on voice speeds up authentication process when face-to-face interaction is not available. Banking and financial industries have been saving enormous cost and time spent for the lengthy identification process using personal information questions and ID numbers. It also significantly improves customer experience and security, from seamless, real-time authentication. Read More

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Analytics

Organizations in every industries apply business data to describe, predict, and improve overall business performance. From both structured and unstructured data captured from customer interactions, gain insights to enhance your first call resolution, collect customer demands for product development and define your customer segmentation. Find out more about NICE Analytics and Avaya Oceanalytics. 

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Process Automation

Robotics Process Automation (RPA), such as chat bots, utilizes artificial intelligent software and machine learning capabilities to handle high-volume, repetitive tasks that previously requires people to perform. Unlike IT automation, RPA is able to be aware and adapt to changing circumstances, exceptions and new situation. Watch this video of Telefonica's success story in saving 3 million Euros on operational cost. Read More

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 Voice of Customer (VOC)

Customer journey shows each and every contact made by your customer. Gain insights from each customer touch points to bring the perfect customer experience and reap higher profitability from loyal customers. This video show how TCF Bank reduce formal complaints by 25% with VOC.
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